Refund Policy
Last updated: 2 August 2026
Cancel anytime, no refunds
GenStream Pro plans are billed monthly in advance and don't auto-lock you in — you can cancel whenever you like from Settings. Cancelling stops future billing, but we don't offer refunds or credits for the current billing period, including for unused images or videos. When you cancel, you keep full access until the end of the period you've already paid for.
Why no partial refunds
Each generation costs us real money the moment it runs, regardless of how much of your monthly quota you end up using — so a flat, predictable no-refund policy is what keeps the flat, predictable pricing possible in the first place.
Billing mistakes
If you were charged in error — a duplicate charge, a charge after you'd already cancelled, or something similar — email support@genstreampro.com and we'll sort it out.
Consumer guarantees
Nothing in this policy excludes any consumer guarantee or right that can't lawfully be excluded under Australian law.